Delivery and collect

Parcel delivery｜Truck delivery｜IKEA pick-up point｜Click and collect｜ Other services

Delivery services overview

Parcel delivery

Truck delivery

Not only for furniture, but also for accessories.

Collect services

Collect at IKEA Pick-up point

¥3,900～

Collect at IKEA store (Click and collect)

¥300

Important notes

※Food and plants are not available for delivery and pick-up services.
※Individual zipcodes of operators are not supported.
※Delivery services are not available in some areas, such as the islands.

Parcel delivery

Service fee

Prices vary according to size and delivery area. Prices are automatically applied according to the total size and weight of the goods.

For outside of Main area + 400 yen will be added
For more information, please use the zipcode search tool.

About delivery date and time

• Date can be specified within 3 to 7 days from the date of order (depending on delivery area and congestion)
• Delivery time can be specified (depending on delivery area and congestion)
• Contactless delivery available

Conditions

• The above rates only apply if the total of the three sides of the entire product fits within 160 cm, depending on the size.
• Maximum 30kg per box
• If the above conditions are exceeded, Truck delivery will be applied.
• Delivery service is not available in some areas, including remote islands.
• Foods and plants are not available for delivery.

How to use the service

＜Online store＞

1. Add products to the cart and then select "Check online availability and delivery options".
2. Check that "Delivery" is selected, and select the delivery date and time.

3. Pay for the goods and services together
4. Receive the goods at your home or specified delivery address.

＜IKEA store＞

You can shop for everything you want without carrying heavy things. Please ask us first.
You can also request delivery after purchasing the products, at the delivery counter.

How to use the service

1. Prepare product numbers of the products you wish to have by a memo or photos.
2. Requst for delivery service to the staff at the sales floor
3. Pay for the order form in the checkout area on the day
4. Receive the goods at your home or specified delivery address.

[After purchase] How to use the service

1. After purchasing the product, pack the product yourself at the packing table in the delivery service area (free packing materials available. Special boxes, cushioning material, tape, etc.)
2. Bring the to the box to the delivery service counter.
3. Request for delivery service (please request supplementary services here if needed)
4. Pay the service fee.
5. Receive the goods at your home or specified delivery address.

＜City shop＞

You can shop for everything you want without carrying heavy things. Please ask us first.

How to use the service

1. Prepare product numbers of the products you wish to have by a memo or photo.
2. Requst for delivery service to the staff at the sales floor.
3. Pay for the order form in the checkout area on the day.
4. Receive the goods at your home or specified delivery address.

Important notes

• Delivery is carried out by a partner delivery company and transport is subject to the terms and conditions of carriage stipulated by the delivery company.
• Please check the package size of the product on the back of the product tag, or on the website.
• If you order in large quantities for business use, may be quoted separately, depending on the delivery destination. Please ask IKEA for Business staffs for details. Individual postcodes for businesses are not supported.
• If a product purchased with a discount from a campaign is returned and thus no longer qualifies for the campaign conditions, a refund will be made after deducting the amount of the discount from the price of the product.

Delivery service - Parcel delivery Terms of conditions

Truck delivery

Service fee

You can send as much as you wish, with the same price.
*Limitation for bulk order exist
Delivery at the door ¥4,500~
Delivery to room ¥ 5,500~

*The above rates are for within main area. Please check this page to see if your delivery address is within the main area or not.
*If you would like us to deliver to your room, please make sure to select / inform us at the time of ordering. Changes cannot be made after payment has been made.

How to check the delivery fee

For online stores, you can check the delivery fee by following the below steps.
For IKEA stores, please ask the staff for the delivery fee.

About delivery date and time

• Date can be specified from 3 to 14 days from the date of order (depending on delivery area and congestion).
• Time can be specified (depending on delivery area and congestion).
• The holding fee of ¥ 2,000 will be charged if delivery is requested on or after the 15th day from the date of purchase.
  (e.g. for a purchase on 1 May, the fee will be charged if you requested the delivery after 16 May, can be specified up to 30 days in advance. Non-refundable. We also charge the fee in case of absence or change of delivery date). 
• Contactless delivery unavailable for truck delivery

Conditions

• Delivery service is not available in some areas, including remote islands.
• Foods and plants are not available for delivery.

How to use the service

＜Online store＞

1. Add products to the cart and then select "Check online availability and delivery options".
2. Check that "Delivery" is selected, and select the delivery date and time.If you wish to use contacless delivery, please select it here.

3. Pay for the goods and services together
4. Receive the goods at your home or specified delivery address.

＜IKEA store>

You can shop for everything you want without carrying heavy things. Please ask us first.
You can also request delivery after purchasing the products, at the delivery counter.

How to use the service

1. Prepare product numbers of the products you wish to have by a memo or photos.
2. Requst for delivery service to the staff at the sales floor.
3. Pay for the order form in the checkout area on the day.
4. Receive the goods at your home or specified delivery address.

[After purchase] How to use the service

1. After purchasing, bring the products to the delivery service counter.
2. Request for delivery service (please request supplementary services here if needed)
3. Pay the service fee.
4. Receive the goods at your home or specified delivery address.

＜City shop＞

You can shop for everything you want without carrying heavy things. Please ask us first.

How to use the service

1. Prepare product numbers of the products you wish to have by a memo or photos.
2. Requst for delivery service to the staff at the sales floor.
3. Pay for the order form in the checkout area on the day.
4. Receive the goods at your home or specified delivery address.

Note for customers considering large items

If you are thinking about purchasing large-size furniture such as Sofa/Mattress/PAX Wardrobe, etc., please note that large package products may not pass through narrow doors or stairs to your room. Please check the package size and delivery route before purchasing.

Checkpoint 1

Check the package size. This information can be found in product information of each article page.

Checkpoint 2

Check the route to your room / apartment.

Important notes

• Delivery is carried out by a partner delivery company and transport is subject to the terms and conditions of carriage stipulated by the delivery company.
• Please check the package size of the product on the back of the product tag, or on the website.
• Individual zipcodes of businesses are not supported.
  If a product purchased with a discount from a campaign is returned and thus no longer qualifies for the campaign conditions, a refund will be made after deducting the amount of the discount from the price of the product.

Delivery service - Truck delivery Terms of conditions

Collect at IKEA Pick-up point

IKEA delivers to the IKEA Pick-up point near you, and you carry it to home. This is a significant cost saving compared to regular Truck deliveries.

Service fee

¥3,900 
(¥5,800 to pick up at Pick-up point Sapporo, ¥6,900 to pick up at Pick-up point Hakodate & Asahikawa)

Date and time of receiving

Minimum 4 days -.
The working days vary depending on IKEA Pick-up point. Please arrive at the date and time specified when you place your order.

See all pick-up points

Notes

• Maximum combined weight is 300kg for this service.
• Outlet products, plants and food are excluded from this service.
• Products are not sold at IKEA Pick-up points.
• This service is available only when there is a stock in the shipping store. Please check the information of each Pick-up point to check the shipping store.
• Please ask one of our sales staff before check out when you wish to pick your goods at IKEA Pick-up Point.
• Service fee will not be refundable if an order is cancelled.
• Only orders for IKEA Pick-up point can be returned by bringing the goods to the same IKEA Pick-up point. Please contact the customer support centre with your receipt and the email you have received when placed order.
• If a product purchased with a discount from a campaign is returned and thus no longer qualifies for the campaign conditions, a refund will be made after deducting the amount of the discount from the price of the product.

How to order

Please check the package size and weight on the product page in advance, to ensure that the product you are receiving can be loaded into your car.

<Online store>

1. Add products to the cart and then select "Collect", and click "Check online availability and delivery options".
2. In the "Collect at pick-up point" section, select your preferred IKEA Pick-up point from "Select a pick-up point" button. Then, select the date and time for pick-up.

3. Pay for the goods and services together.

＜IKEA store・City shop＞

If you apply at an IKEA store, ask the staff at the sales counter before you pay.

How to receive goods

Receive the goods at IKEA Pick-up point on the date and time specified.

1. An email with the title "IKEA 注文番号:" or "【IKEA 〇〇】オーダー".
2. Identification documents (driver's licence, insurance card, etc.)

• We ask customers to load the products.
• Upon receipt, customers must check the packaging of the goods themselves to ensure that there is no damage.
• If the person receiving the goods is different from the person who placed the order, please make sure to inform us at the time of ordering. When receiving, please bring the email received and the identification documents of the person who placed the order on the day of delivery.
• Please note that a holding fee of JPY 2,000 per week will be charged after one week from the specified date. If the order is not received within one weeks from the specified date and no contact is made, the order will be cancelled. Please note that the service fee will not be refunded.

Click and collect

You can save the time for shopping by using Click and collect, in advance at online store. We will be waiting for you with all the products you ordered ready.
When you pick up your order at the City Shop (IKEA Shibuya or IKEA Shinjuku) and the IKEA POP-UP Stores as below.
You can also order more products that are not available in city shops.
* IKEA POP-UP Store in Kyoto opens for a limited time: 3 October 2023 - 7 April 2024.

Service fee

Regardless of the price, weight or size of the product. ¥300
Weight and size restrictions apply when picked up at IKEA City Shops (IKEA Shibuya and IKEA Shinjuku)  and IKEA POP-UP Stores eligible for the service.

About pick-up date

Date can be specified within 2 to 10 days from the date of order.
(If you are to pick up at IKEA Shibuya, IKEA Shinjuku and IKEA POP-UP Stores eligible for the service, you can choose the date within 5 to 10 days from the date of order.)

Stores available to receive

All stores except IKEA Harajuku
IKEA POP-UP Store in Kyoto

Conditions

• Foods, plants and putlet products are not available for the service.
• If you became not available on thescheduled pick-up date, please contact the Customer Support Center.
• If we are unable to contact you after one week from the scheduled pick-up date, the order will be cancelled.
• If the order is cancelled, the service fee will not be refunded.
• When you pick up your order at a city shops (IKEA Shibuya, IKEA Shinjuku ), the following conditions (calculated by the system) will apply to the products you pick up.Per order: volume maximum 0.11 m³ and weight mzimum 30 kg.
  • The service can be applied for from both IKEA online store and IKEA stores nationwide.
  • When you pick  up your order at a city shops ( IKEA shibuya or IKEA Shinjuku ) all products will only be shipped from IKEA Kohoku store. The service is not available for items that are not in stock at IKEA Kohoku. 

How to order

Please check the package size and weight on the product page in advance, to ensure that the product you are receiving can be loaded into your car.
When you pick up at City Shops (IKEA Shibuya, IKEA Shinjuku and IKEA POP-UP Stores eligible for the service) please check if it is possible for you to bring it back home by yourself.

1. Add products to the cart and then select "Collect", and click "Check online availability and delivery options"
2. In the "Collect at store" section, select your preferred IKEA store from "Select a store" button. Then, select the date and time for pick-up.
3. Pay for the goods and services together.

How to receive goods

Receive the goods at the goods pick-up counter on the ground floor of the selected IKEA store on the date and time specified.
( IKEA Shibuya: customer support counter on 2nd floor IKEA Shinguku: Return counter on the ground floor )
When receiving, please show the following two items to staff.

1. An email with the title "ご注文商品お受け取りのご連絡".（when you pick up at IKEA Shibuya, IKEA Shinjuku or IKEA POP-UP Stores eligible for the service, an email with the titile "IKEA 注文番号:" or "【IKEA 〇〇】オーダー".
2. Identification documents (driver's licence, insurance card, etc.)

• The goods will be delivered unpacked. Please come prepared with a bag to take them home. If you are ordering large items, please check the package size and weight from the product page in advance, to ensure that the product you are receiving can be loaded into your car.
• When picking up the goods, please check the packages for any damage yourself.
• If the person receiving the goods is different from the person who placed the order, please make sure to inform us at the time of ordering and bring the email you received and the identification documents of the person who placed the order on the day of receiving.

Important notes

If a product purchased with a discount from a campaign is returned and thus no longer qualifies for the campaign conditions, a refund will be made after deducting the amount of the discount from the price of the product.

Car sharing service

Even if you don't have a car you can take it home today.
We’ve teamed up with TIMES MOBILITY CO., LTD. to offer you a car-sharing service so you can drive your purchases home.

Service fee

From 220 yen for 15 minutes (including petrol).
For more information on Times Car, click here.

Available hours

No lending will be available on 1st of January. Availability varies by store.

Service available store

IKEA Sendai, IKEA Shinmisato, IKEA Tachikawa, IKEA Tokyo-bay, IKEA Kohoku, IKEA Nagakute, IKEA Tsuruhama, IKEA Kobe, IKEA Fukuokashingu

How to use

(If you are already a member of TIMES, see 2 onwards)

To join, you will need the following.
(i) a driver's licence;
(ii) a credit card; and
(iii) the person's mobile phone number and email address.

1. Join as a TIMES member
   Join at the Times Mobility website or the TIMES Car App from the QR code in the in-store communication.
2. Booking
   Book a vehicle at your local IKEA store on the Times Mobility website.
   * Rental/return times vary by store. For the location of the car stations, please check the Times Car App.
3. Unlock the car
   Go to the car-sharing parking lot and unlock the door by holding your Times Mobility membership card over the vehicle, or with your smartphone when you register.
   * Parking locations vary from store to store.
4. Driving
   Observe the rules of use.
5. Returning
   Return the vehicle to the store and lock it by holding it up with your Times Mobility membership card or your smartphone when you register.