Guarantee Information
We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees.
Good to know:
Our guarantees start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.
Bathroom
GODMORGON
Free 10 years guarantee
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following:
• Furniture
• Legs
• Washbasins included water trap
• Interior fittings
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What products are not covered under this guarantee?
All of the GODMORGON range are covered by these guarantee.
Bathroom taps
Free 10 years guarantee
What is covered under this guarantee?
This guarantee is valid for all bathroom taps from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What products are not covered under this guarantee?
Aerator - expandable item in the washbasin mixer taps
Bedroom
Mattresses
Free 10 years guarantee
What is covered under this guarantee?
This guarantee of 10 years, of which 10 years full guarantee, covers defects in material and workmanship from the date of purchase from IKEA.
This guarantee applies to domestic use only and covers defects in material and workmanship in our mattresses. The guarantee covers split seams, damaged springs, broken handles, and substantial sagging.
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, stains or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment.
This guarantee does not cover consequential or incidental damage.
This guarantee does not apply to: All mattress pads. Sofa bed mattresses and children’s mattresses.
PAX/KOMPLEMENT
Free 10 years guarantee
What is covered under this guarantee?
This guarantee of 10 years, of which 3 years full guarantee, covers defects in material and workmanship in the following components described above from the date of purchase from IKEA. After the 3rd year, the guarantee is reduced by a percentage depending on the number of used years. This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings:
• Frames
• Hinged doors and hinges
• Dividers for frames and shelf inserts.
• Sliding doors and sliding door mechanism.
• KOMPLEMENT interior organisers.
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewelry insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.
Kitchen
METOD
Free 25 years guarantee
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the METOD kitchen system and the VÄRDE freestanding kitchen series. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
METOD kitchen system
Free 10 years guarantee
What products are covered under this guarantee?
This guarantee covers all of the following parts of the METOD kitchen system:
• Cabinet frames (except for TUTEMO and HÖRDA)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs
• Cover panels
• Deco strips/mouldings
• Worktops that are at least 2.8 cm thick (except for LILLTRÄSK and FYNDIG Sinks).
• UTRUSTA dish drainers for wall cabinet
What is not covered under this guarantee?
Knobs, handles, FYNDIG and LILLTRÄSK worktop.FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.
Freestanding kitchens
What products are covered under this guarantee?
This guarantee covers defects in material and workmanship on all the parts in the VÄRDE freestanding kitchen series.
What products are not covered under this guarantee?
VÄRDE knobs and handles, appliances, mixer taps, shelves and wall shelves in solid wood are not covered by the guarantee.
FYNDIG kitchen system
FYNDIG is not covered by this guarantee.
Kitchen mixer taps
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in material and workmanship and is valid from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover incidental or consequential damage.
Living room
Fabric & Leather sofa collections
Free 10 years guarantee
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of frames and cushions:
• Frame
• Legs
• Armrests Filling
• Base linen/supporting fabric
• Fittings
• Bed mechanism
What is not covered under this guarantee?
• This guarantee does not apply to either fixed or removable fabric or leather covers, and any comfort cushions that are sold separately from those that are included with the sofa or armchair.
• This guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using incorrect cleaning methods or cleaning products.
• This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
• This guarantee does not apply if the product has been placed outdoors, in proloqnged direct sunlight or in a humid environment or if the products have been used for non domestic purposes.
• This guarantee does not cover consequential or incidental damage suffered by any person.
Workspace and office furniture
GALANT & BEKANT system
Free 10 years guarantee
What is covered under this guarantee?
The guarantee covers defects in material and workmanship on all the main parts in the GALANT storage system and BEKANT desk system, from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
What products are not covered under this guarantee?
• GALANT Cable trunk
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
Workchairs
Free 10 years guarantee
What is covered under this guarantee?
The guarantee applies to professional office use and covers defects in material and workmanship on the following parts:
• Structural frame
• Moving parts
The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
All of the MARKUS and VOLMAR range are covered by these guarantee.