Track and manage your order
Have you made an online order in IKEA Portugal and you wish to track it or reschedule it? You can use our tracking and managing services.
Track your order
In case you have requested our delivery service*, you can track the status of your order by entering your order number (number you find in the purchase email) and the associated email or phone.
*The functionality to track you order is not available for Click and collect orders in store or pick-up points.
Manage your order
Do you wish to reschedule the delivery date, cancel your order or associate the assembly service? Check if it's possible to do it automatically, here.
How to understand your order status
Preparing order
We have received your order and will process it as soon as possible.
Picking order
Your order is being processed and completed.
Preparing delivery
Your order is ready and waiting to be sent to you.
On its way
Your order has been sent from our dispatch area and is on its way to you.
Delivered
Your order has been successfully delivered.
Questions? Concerns?
If you would like information on a product, please type the product name or article number in the search bar at the top of the page. If you are looking for general information about IKEA or any of our services, please type your query in the search bar below.
If you need information about how the FAQ section works, type “Olá/Hej" into the search bar.