Privacy & Cookie statement

IKEA is one brand but many companies. Each plays a special role to achieve the IKEA vision.

We are Inter IKEA Group. We are the group of companies that connects IKEA franchisees with range development and suppliers, and aligns the overall IKEA strategic direction. All to create a better everyday life for the many people. The Inter IKEA Group includes Inter IKEA Systems B.V. – the worldwide IKEA franchisor – as well as range development, supply and certain industry activities. It also includes IKEA Museum AB, the owner of the IKEA Museum in Almhult, Sweden.

This privacy and cookie statement applies to all Inter IKEA websites

In this privacy and cookie statement we explain how we, at Inter IKEA Group, process and protect your personal information on our websites, in the IKEA Museum and in the IKEA store in Delft, the Netherlands. And we tell you all about your privacy rights.

In this privacy and cookie statement we also explain how we use cookies on our websites. Although all Inter IKEA websites use the same categories of cookies, the actual cookies may differ per website. For example, some of our websites may have YouTube cookies, other websites may not. Detailed Information about the cookies placed you can find on each page, either in the cookie banner, or at the bottom of the page under “cookie settings”.

Any choice you make with regards to the placement of cookies on one webpage does not automatically apply to other websites. You will have to choose your cookie settings separately for each Inter IKEA website.

This privacy and cookie statement does not apply to IKEA country websites

On our homepage we offer links to other IKEA websites. Not all of these IKEA websites are owned by Inter IKEA Group; some are owned by our franchisees. For example, if you click on “the “go shopping” button on our homepage www.ikea.com you will be directed to an IKEA country website. IKEA country websites are owned and managed by IKEA franchisees.

Our franchisees have their own privacy and cookie policies. This privacy and cookie policy is not valid for the IKEA franchisees’ websites. Any choice you make with regards to the processing of your personal information and the placement of cookies on our websites does not transfer to the IKEA franchisees’ websites.

On our websites we use cookies. These are small text files that are stored on your computer, phone or tablet. The information contained in these files allows us to optimize and personalize our website for you, to analyse how our website is used and to show you relevant advertising.

In addition to cookies, there are other technologies that we use to store and read information on your computer, tablet or mobile phone, such as Javascript and tracking pixels. For the sake of convenience we will also refer to them as 'cookies'.

Read more about the categories of cookies that we use on our websites below. The actual cookies placed may differ per website. Detailed information about the cookies placed you can find on each page, either in the cookie banner, or at the bottom of the page under “cookie settings”.

Please note that any choice you make with regards to the placement of cookies on one webpage does not automatically apply to other websites. You will have to choose your cookie settings separately for each website

a. Strictly Necessary Cookies or Technical Cookies

Technical cookies are necessary for the website to work properly. For example, these enable you to easily navigate through our website and to register your privacy settings. Without technical cookies, our website does not function. For this reason, these cookies are always set and we do not require your consent to use them. We do not process any personal information through these cookies.

b. Preference cookies

With your consent, we place preference cookies on your device. These cookies are used to store your preferences. For example, we remember which language you have set and your country of preference. With this information we can make your interaction with our website more user-friendly.

We base the placement of preference cookies and the processing of data collected through these cookies on your consent.

c. Analytical cookies

With your consent, we place analytical cookies on your device. With these cookies we collect information about your computer, internet and system administration. With these cookies we also collect aggregated information on how you use our website, time spent, pages visited, geolocation, etc. This information does not allow us to identify you or draw conclusions about you.

This information allows us to estimate our audience size and usage patterns, store information about your preferences and recognise you when you return to our website. We use this information to improve our websites and services and to give you a more personalised experience, by customizing our websites according to your individual interests.

We base the placement of analytical cookies and the processing of data collected through these cookies on your consent.

d. Marketing cookies

With your consent, our advertisers place so-called marketing cookies on your device. They use these cookies to track which pages you visit from their network in order to build up a profile of your online surfing behaviour. This profile is partly built on the basis of comparable information obtained from your visits to other websites in their network. This profile is not linked to your name, address, e-mail address and the like as known to us, but only serves to tailor advertisements to your interests so that they are as relevant to you as possible.

We base the placement of marketing cookies and the processing of data collected through these cookies on your consent.

Managing cookies

You can opt out/withdraw your consent at any time by clicking on the “cookie settings” link that is shown at the bottom of each website and change your settings. Please note that any choice you make with regards to the placement of cookies on one webpage does not automatically apply to other websites. You will have to withdraw your cookie consent separately for each website.

If you withdraw your consent, the cookies placed on your browser will be disenabled and will no longer collect your personal information. But they will not automatically be removed from your browser. This you will have to do manually.

Withdrawal of consent does not affect processing of your data that took place prior to the withdrawal.

Who is responsible for the placement of cookies and the processing of your personal information

Our websites www.ikea.com, and www.inter.ikea.com are owned by Inte r IKEA Systems B.V.. Inter IKEA Systems B.V. is responsible for the placement of cookies and the processing of your personal information collected through cookies placed on these websites.

Our website www.ikeamuseum.com is owned by IKEA Museum AB. IKEA Museum AB is responsible for the placement of cookies and the processing of your personal information collected through these cookies placed on this website.

Our websites www.global-jobs.about.ikea.com and www.jobs.smartrecruiters.com are owned by Inter IKEA Group. Inter IKEA Group e ntities are jointly responsible for the placement of cookies and the processing of your personal information collected through cookies placed on these websites.

Our website www.socialentreprenuership.org is owned by IKEA Social Entre preneurship B.V.. IKEA Social Entrepreneurship B.V. is responsible for the placement of cookies and the processing of your personal information collected through these cookies placed on this website.

On our website www.ikea.com we offer links to IKEA country websites. You can reach these IKEA country websites by clicking on the “go shopping” button on our website.

The IKEA country websites are owned, managedand operated by IKEA franchisees. Our franchisees have their own privacy andcookie policies. This privacy and cookie policy is not valid for the IKEA country websites. Any choice you make with regards to the processing of your personal information and the placement of cookies on our websites do not transfer to the IKEA country websites.

What personal information we collect

When you contact us, we may collectand use records and copies of your correspondence (including contact details,such as name, e-mailaddress, phone number and, if you contact us on behalf of an organisation, organisationtype, registered number and address).

We will use your information to help you with whatever matter you submit to us.

We base our processing of this data on the legal ground of legitimate interest.

Who is responsible for the processing of your personal information

The Inter IKEA Group entity contacted by you is responsible for the processing of your personal information.

How long we keep your personal information

We will keep your personal information no longer than necessary for the purpose for which we process your data. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute.

On our website we offer you the opportunity to subscribe to our newsletter. For this we ask for your e-mail address. We will use your e-mail address only to send you our newsletter.

We base our processing of this data on the legal ground of performance of an agreement.

In each newsletter we will offer you an easy and free way to unsubscribe. If you use the unsubscribe option, we will remove your e-mail address from our database.

Who is responsible for the processing of your personal information

Inter IKEA Systems B.V. is responsible for the processing of your personal information.

How long we keep your personal information

We will keep your personal information no longer than necessary for the purpose for which we process your data. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute. As a rule, we keep your e-mail address that you provided to us to send you our newsletter until you unsubscribe. After you’ve unsubscribed your e-mail address will be removed from our database.

The IKEA store in Delft is owned by Inter IKEA Systems B.V. All other IKEA stores in the Netherlands are owned by our franchisee IKEA BV.

To ensure that our customers’ privacy is protected in the same way in all IKEA stores in the Netherlands, we have chosen to adopt one privacy policy for all IKEA stores in the Netherlands. You can find the policy here.

On our website www.inter.ikea.com we offer you the opportunity to raise a concern regarding breaches or misconduct related to the Inter IKEA Group code of conduct or breaches of laws and regulations.

The Raise a Concern platform gives you the possibility to speak up and be listened to.

More information about how to raise a concern and how Inter IKEA Group manages the concerns that are raised and how we process and protect any personal information related to your concern, you can find here.

On our website www.ikea.com we offer you the opportunity to apply to work with us, either as a co-worker or a supplier.

On our website you can find all global jobs available at IKEA. These jobs may be offered by both Inter IKEA Group companies and IKEA franchisees. This privacy and cookie policy only applies of you apply for a job at an Inter IKEA Group company.

If you apply for a job at one of our franchisees, you will be directed to the website of the franchisee you applied to. Our franchisees have their own cookie and privacy policies. Please check these policies to find out how your personal information is processed and protected by the IKEA franchisee you applied to.

What personal information we collect when you apply for a job at Inter IKEA Group

If you apply for a job at Inter IKEA Group, your personal information will be processed in the recruitment system both on our website and in a smartphone application used by the recruiting staff of Inter IKEA. For purposes of this privacy and cookie policy any reference to the website includes the smartphone application.

When you apply for a job at Inter IKEA Group we ask you to fill in an application form and create a profile. In the application form we ask you for your personal information, including your name, e-mail address, phone number, place of residence, experience, education and résumé.

We also offer you the opportunity to provide supplementary information and attachments. And we offer you the opportunity to connect your application to your social media accounts (such as LinkedIn, Facebook and Twitter). Providing this supplementary information is entirely voluntary. Whether you provide this information or not, will not affect your application process in any way.

Interviews, online assessments, reference checks and review of information in your social media accounts may be part of the application process. If required by law, we will perform background checks. Where this is the case we will inform you about this in advance.

We use your personal information to evaluate and follow-up on your application. We base our processing of this data on the legal basis of performance of a contract (i.e. in order to take steps at your request prior to entering into an employment contract). For background checks we base our processing of your data on the legal ground necessary to comply with a legal obligation.

How we strive for diversity, gender equality and inclusion

At IKEA we respect each other regardless of position, gender, and background. Diversity, equality, and inclusion in our teams increases our understanding of our customers and each other. To help us measure how successful we were in reaching a diverse group of candidates in our recruitment process, we (Inter IKEA) would appreciate it if you shared your gender, nationality, and year of birth, and we ask for your consent to process this data. You can choose to withdraw this consent at any time.

This data will not be visible to the recruitment team and your decision to answer will not impact your application in any way. We appreciate your voluntary cooperation.

Our talent bank

If we intend to process your personal information for other purposes than the purpose for which the data was originally collected, we will notify you of such processing before we initiate it and if necessary, request your consent. For example, we may ask for your consent to add you to our Inter IKEA Group “talent bank”, so we can contact you about other existing or future job opportunities within the Inter IKEA Group. We base our processing of this data on the legal basis of legitimate interest.

What personal information we collect when you apply to work with us as a supplier

When you apply to work with us as a supplier we ask you to fill in an application form. In the application form we ask you for your company details and for personal information, such as your name, job title, e-mail address and phone number.

We use this information to evaluate and follow-up on your application. We base our processing of this data on the legal basis of performance of a contract (i.e. in order to take steps at your request prior to entering into an employment contract).

Who is responsible for the processing of your personal information

Any personal information that you provide when you apply for a job or apply to work with us as a supplier will be provided to the Inter IKEA Group. The entities of the Inter IKEA Group together are responsible for the processing of your personal information. You can find the list of the Inter IKEA Group entities here.

How long we keep your personal information

We will keep your personal information no longer than necessary for the purpose for which we process your data. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute.

As a rule we keep your job profile until you remove your job profile. We keep your job application and any information you provided in connection to your application for a period of one year after you have been rejected a job, unless local laws require a longer retention period.

If you consent to further processing of the personal information for the purposes of being a part of our talent bank, we will retain your personal information as long as you wish to remain in our talent bank.

We share personal information with others who can help us achieve the IKEA vision. That may be other IKEA companies, service providers or business partners. We’re all committed to keep your information safe and secure. When you consent to marketing cookies, we may also disclose personal information to third parties.

Below you may read more about the personal information that we share, the parties that we share your personal information, the purposes for which these parties process personal information and the choices you can make.

IKEA companies

IKEA is one brand but many companies. Each plays a special role to achieve the IKEA vision. We may share your information with other companies operating under the IKEA brand.

Information you provided in connection with job applications will only be shared with the Inter IKEA company you applied to. Only with your permission we will add you to the Inter IKEA Group talent bank and share your personal information with other Inter IKEA Group entities.

Service providers and business partners

To provide our services to you we may share your data with third parties providing services to us.

For example, some of our cookies are set by third parties. These third parties may combine your data with data that you have provided to them or that they have collected as part of other services that they provide to you. Personal information collected in our recruitment tool on www.smartrecruiters.com will be disclosed to t he supplier of the website SmartRecruiters Inc., who will access your personal information to provide its services to us.

These third parties may be within the Netherlands as well as within other countries in the European Economic Area (EEA). Or sometimes also outside the EEA. To ensure that your personal information is protected, both within and outside the EEA, we have concluded agreements with our service providers and business partners.

Some of these third parties (e.g. Google and Splunk) are located in third countries, such as the United States. Your personal information may not be protected in such third countries to the same level as within your country. If you accept cookies of these third parties, you consent to your data being transferred to the third country and accept the associated risk that governmental agencies in the third countries may have access to your data. We strive to limit the risks associated with such transfer, for example by e.g. pseudonymising your personal information. Your IP address is expressly not provided.

Third parties

If you consent to marketing cookies, we may share certain personal information with advertising companies, marketing companies and analytics partners. For example, we may share identifiers, internet and network activity information and other information about how you interact with our websites of mobile applications. These third parties may use your personal information for targeted advertising, marketing and campaign management purposes. You may opt out/withdraw your consent at any time. More information on how to opt out/withdraw consent you can find under “When you visit our websites (cookie policy)”.

We take both technical and organisational measures to protect your personal information against destruction, loss, alteration, unauthorized disclosure or access.

Example of technical measures are encryption of your personal information and regular destruction of logs. An example of an organisational measure is that only authorised employees of Inter IKEA are allowed to view your data. These employees only have access to your personal information to the extent necessary to perform their duties and are required to treat your personal information confidential.

Your rights

You have a number of privacy rights. For example, you can ask us what personal information we process about you. And if the information is incorrect, have it corrected. You can also object to the processing and sharing of your personal information. And you can ask us in some cases to delete, transfer or restrict the processing of your personal information. You also have to right to opt out/withdraw consent, at any time. This includes the right to opt out/withdraw consent for the placement of functional, analytics and marketing cookies. Please note that some of the rights may not be applicable to your situation.

Do you disagree with how we process your personal information? Then you can file a privacy complaint with us as described below. Or you can lodge a complaint to the national supervisory authority.

Our websites are not directed at children, nor do we have actual knowledge that we sell or share the personal information of children. If you have knowledge that a child has submitted personal information to us, we request that you contact us via one of the methods listed above so that we may delete the information.

If you would like to exercise your rights or learn more, feel free to contact us. Exercising your rights will in no way affect the way we treat you!

How to exercise your rights

You can send your request by e-mail or in writing. Our contact details, you may find under “Who to contact”.

If you choose to exercise your rights, we ask you to provide sufficient information, including your country of residence, state (if applicable) and contact information. And we ask you to include the subject to which your request relates. This information will enable us to verify your identity and process your request. Depending on the type of request, we may request additional information.

You may use an authorized agent to submit a request on your behalf. If you choose to use an authorized agent, make sure that you supply your agent with written permission to act on your behalf. We will ask your agent to provide us with proof of such authorization before we process your request. We will respond to your request within the timeframe required by applicable laws.

If you have questions about our privacy and cookie statement or practices, please feel free to get in touch. You can contact us at: data.privacy@inter.ikea.com.

Or you can write to us at: Inter Ikea Holding B.V., Olof Palmestraat 1, 2616 LN, Delft, the Netherlands.